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Before You Book

Important information before you book

Getting to know you:

On your first visit, you will be required to complete the consultation questionnaire before your treatment begins. On subsequent visits, we will only need a brief review in case anything has changed.

What to wear:

Nudity is not permitted at Adonia Hammam and Spa. For steam treatments, we provide our customers with robes, towels and footwear, but we request that ladies and gentlemen should bring their swimwear. Everyone should bring spare underwear to change into before going to the rest area. To reduce single use plastic we no longer offer plastic bags and disposable underwear. We ask our customers to bring a waterproof bag to carry their wet swimwear.

Jewellery & Valuables:

Please do not wear jewellery during the treatments, and if possible leave any valuables at home. Adonia is not responsible for any unlikely damage or theft for items.

Safety within the premises:

We use glass and china for serving drinks, but we would like you to be aware that no glass or china is permitted in the treatment areas.

Generally, all floor materials are non-slip but even so may become slippery when wet. Please step onto mats as you leave wet areas and walk carefully if footwear is wet.

Healthy advice:

You must not come to your treatment under the influence of alcohol or drugs.

Treatment after a heavy meal is not advisable.

You must declare any recent tattoos from within the previous 3 months, as recently tattooed areas cannot be treated.

We do not offer treatments to pregnant women in the first trimester (first 12 weeks). Discuss treatments with therapist after this date.

Groups:

We welcome small groups up to six maximum.

Parking:

Visitors to Adonia are usually able to park for free in Hamlet Court Road and surrounding streets for up to 2 hours. Alternatively, paid car parks are available near Westcliff railway station and near the top end of Hamlet Court Road.

Accessibility:

Adonia Spa is suited to ambulant visitors but is not wheelchair accessible.

Our facilities:

  • Boutique retail area featuring items from around the world

  • Luxurious changing area with cubicles and storage cupboards

  • Spacious beautifully tiled steam room with fresh hot and cold water for washing, drinking and cooling

  • Treatment room with two stone tables and shower for wet treatments

  • Beauty treatment room

  • Softened water

  • Underfloor heating

  • Holistic therapy treatment area

  • Comfortable rest area

  • Elegant courtyard with fountain

 

Terms & Conditions

Arrival:

If you arrive late for your booked therapy, we may be still able to treat you (if sufficient time is available without impacting other clients), but the duration may be reduced. The full price will still be charged.

Changes and cancellations:

For general bookings, please provide at least 48 hours’ notice for any changes or cancellations.

For group bookings, a non-refundable deposit of 50% is required in advance, and a minimum of 72 hours notice is required to change or cancel your booking. Payment can be made in person at Adonia during normal opening hours or by bank transfer (please call for details).

Payment:

We accept payment by cash or most credit/debit cards. We are unable to accept cheques.

Lower age limit:

We accept bookings for ages 16 and 17, but the client record must be signed by the parent/guardian.

Please note that we cannot allow small children or babies in the spa.

Your valuables:

We provide individual cupboards for storage of clothes and other items, but we cannot accept liability for the loss, damage to or theft of any personal items. We recommend that you do not bring any valuables.

Gift vouchers:

We sell gift vouchers of any value that you can purchase at the spa or via our website. We send the gift voucher to you or any address you choose by post first class. The vouchers are valid for 6 months but they are not refundable.  We will ask the purchaser to provide a telephone number or email address so we can remind you to use it before it expires. We are unable to accept liability for refund of lost vouchers.

Courtesy:

To ensure complete tranquillity and calm in the spa, we request that customers turn their mobile phones to silent and refrain from conversing and texting on phones in the treatment and rest areas. This is to allow all our clients to fully benefit from the spa treatments.

Prices:

Prices and offers for our treatments are subject to change and availability. Please check before you book.

Terms and conditions:

Adonia reserves the right to change the terms and conditions at any time.

 

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01702 864978 or 07503 568925

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©2020 by Adonia Hammam