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Before You Book

Important information before you book

Getting to know you:

On your first visit you will be required to complete the consultation questionnaire before your treatment begins. On subsequent visits, we will only need a brief review in case anything has changed.

What to wear:

Nudity is not permitted at Adonia Hammam and Spa. For steam treatments, we request that ladies and gentlemen should bring their swimwear. Everyone should bring spare underwear to change into before going to the rest area. To reduce single use plastic we no longer offer plastic bags and disposable underwear. We ask our customers to bring a waterproof bag to carry their wet swimwear. We provide our customers with towels and footwear.

Jewellery & Valuables:

Please do not wear jewellery during the treatments and if possible leave any valuables at home. Adonia is not responsible for any unlikely damage or loss of items.

 

​ Safety within the premises:

Generally, all floor materials are non-slip but even so may become slippery when wet. Please step onto mats as you leave wet areas and walk carefully if footwear is wet.

Healthy advice:

You must not come to your treatment under the influence of alcohol or drugs.

Treatment after a heavy meal is not advisable.

You must declare any recent tattoos from within the previous 3 months, as recently tattooed areas cannot be treated.

We do not offer treatments to pregnant women in the first trimester (first 12 weeks). Discuss treatments with therapist after this date.

Groups:

We welcome small groups depending on treatments.

Parking

Southend Council have introduced a residents parking scheme east of Hamlet Court Road. Limited free parking is still available in Hamlet Court Road or please consider the car parks at Westcliff Station, Hamlet Court Road (by the London Road traffic lights) or Ceylon Road.

Accessibility:

Adonia Spa is not wheelchair accessible.

Deposits:

We operate with a small margin and undertake significant preparation, heating, and cleaning for every booking at Adonia. When people miss appointments this represents a significant cost to us. As such we usually ask for a deposit of 50% of the treatment cost in advance. If customers need to change or cancel a booking we will do our best to accommodate this but if less than 48 hours’ notice is given a part of the deposit may be retained to cover incurred costs. This is to ensure we can continue to keep our prices competitive.

Our facilities:

  • Retail area featuring items from around the world

  • Luxurious changing area with cubicles and storage cupboards

  • Spacious beautifully tiled steam room with fresh hot and cold water for washing, drinking and cooling

  • Treatment room with two stone tables and shower for wet treatments

  • Beauty treatment room

  • Softened water

  • Underfloor heating

  • Holistic therapy treatment area

  • Comfortable rest area

  • Elegant courtyard with fountain

Terms & Conditions

Arrival:

If you arrive late for your booked therapy, we may be still able to treat you  (if sufficient time is available without impacting other clients) but the duration may be reduced. The full price will still be charged.

Changes and cancellations:

For general bookings, please provide at least 48 hours notice for any changes or cancellations.

Payment:

50% deposit required. We accept payment by cash and most credit/debit cards. We are unable to accept cheques.

Lower age limit:

16 years and over. Please note that we cannot allow small children or babies in the spa.

Your valuables:

We provide individual cupboards for storage of clothes and other items, but we cannot accept liability for the loss or damage to any personal items. We recommend that you do not bring any valuables.

 

Gift vouchers:

These can be purchased directly from Adonia reception in person, or via bank transfer where they can be sent via post or email to an address of your choice. Please note that Adonia gift vouchers are valid for three months, and are non-refundable, but if you provide a contact number (purchaser or recipient) we will send out a reminder to book treatments.

Courtesy:

To ensure complete tranquility and calm in the spa, we request that customers turn their mobile phones to silent and refrain from conversing and texting on phones in the treatment and rest areas. This is to allow all our clients to fully benefit from the spa treatments.

Prices:

Prices for our treatments are subject to change and availability. Please check before you book.

Terms and conditions:

Adonia reserves the right to change the terms and conditions at any time.

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